Last modified: November 12, 2019
What Data Do We Collect?
We collect several types of information from and about users of the Interface depending on how they are using the Interface, including:
Personal identification information about you, such as your name, address, phone number, and email address; Information about your financial information, such as bank accounts and cryptocurrency wallet addresses; Information that is needed to complete a Know Your Customer (KYC) & Anti-money Laundering (AML) check; and Any other information you voluntarily provide on the Interface in the ordinary course of the continuation of the relationship; and Information about your internet connection, the equipment you use to access the Interface, and Interface usage details.
How Do We Collect Your Data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Enter information into the Interface when prompted or permitted.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our Interface via your browser’s cookies.
- Navigate through the Interface. We collect generic information about your usage and equipment automatically, such as usage details, IP addresses, web browser preferences, and information collected through cookies and other tracking technologies. Although we do not correlate tracking information to individuals, some information collected, such as IP addresses, will be unique.
Do Not Track Settings
We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
How Will We Use Your Data?
From time to time, it is necessary for customers to supply us with data in connection with the opening or continuation of accounts, the establishment or continuation of facilities or provision of services, or in compliance with any laws or guidelines issued by regulatory or other authorities. We use the information that we collect about you or that you provide to us, including personal information:
- To process your purchases and redemptions of any product and manage your account.
- To email you with special offers on other products and services we think you might like.
- To continue the daily operation of the services and facilities provided to customers.
- To meet the requirements to make disclosures under the requirements of any law binding on the Interface under and for the purposes of any guidelines issued by regulatory or other authorities with which the Interface is expected to comply.
- To provide you with information, products, or services that you request from us.
- To verify the information that you provide to use and validate you through the KYC/AML process required by our fiduciary partners.
- To provide you with notices about your account and payments.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to the Interface or any products or services we offer or provide through it.
- In any other way we may describe when you provide the information
Disclosure of Your Information
We only collect personal information that we believe to be relevant and required to conduct our business. We may share your personal information with our business partners and service providers, but only to the extent that they each need to know specific information to continue to provide the Interface or services to you. This includes:
- Our contractors, employees, service providers, and other third parties that we use to support our business and improve the Interface;
- To our fiduciary and other financial partners to provide the Interface services to you;
- To a buyer or other successor in the event of a merger or reorganization if the personal information of our users is part of the assets transferred;
- To fulfill the purpose for which you provide it;
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To third party contractors in order to analyze Interface performance and user behavior and/or to improve the Interface;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Interface, our users, or others; or
- For any other purpose disclosed by us when you provide the information. We may disclose aggregated information about our users, which means information that does not identify any individual, without restriction. As an example, we may include in our marketing materials that a certain percentage of our users are female, but we won’t share a list of all female users in these materials.
How Do We Store Your Data?
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access. For example, through no user login requirements where sensitive data is stored online. This information is encrypted through the Interface with Secure Socket Layer technology (SSL) and is also encrypted when it is stored by us to prevent unauthorized parties from viewing such information. Also, we perform regular malware monitoring of the Interface and all servers and computers used by us to support the Interface. All Company employees are required to adhere to our security and confidentiality procedures and undergo training related to maintaining the security of user personal information. The safety and security of your information also depends on you. We ask you to be careful about giving out information to other users on the Interface if requested. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Interface. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Interface.
We would like to send you information about our products and services of ours that we think you may like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please unsubscribe from the marketing emails via the ‘unsubscribe’ link provided in the footer of the most recent marketing email or email firstname.lastname@example.org and request to be removed from all marketing emails.
What Are Your Data Protection Rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service. The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete. The right to erasure - You have the right to request that we erase your personal data, under certain conditions, and in compliance with applicable laws and regulations. The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions, and in compliance with applicable laws and regulations. The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions, and in compliance with applicable laws and regulations. The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, and in compliance with applicable laws and regulations. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: email@example.com .
Accessing and Correcting Your Information
As no personal information is stored through logging into the Interface, your new information can be changed and corrected on any future transaction. We may not accommodate a request to change information we receive if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
What Are Cookies?
Cookies are text files placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Interface and analyze trends. The information collected from cookies allows us to determine such things as which parts of the Interface are most visited and difficulties our visitors may experience in accessing the Interface. With this knowledge, we can improve the quality of your experience on the Interface by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties.
We use third party service providers, to assist us in better understanding the use of our Interface. Our service providers will place cookies on the hard drive of your computer (or use similar technologies) and will receive information that we select that will educate us on such things as how visitors navigate around our Interface. This information is aggregated to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include:
- Computer or mobile device information,
- Website usage information, such as:
- Page views,
- Button clicks,
- Input form changes (without the values being entered),
Our service providers analyses this information and provides us with aggregate reports. The information and analysis provided by our service providers will be used to assist us in better understanding our visitors' interests in our Interface and how to better serve those interests.
What Types of Cookies Do We Use?
There are a number of different types of cookies, however, our Interface uses:
- Functionality - Our Company uses these cookies so that we recognize you on our Interface and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising - Our Company uses these cookies to collect information about your visit to our Interface, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our Interface.
How To Manage Your Cookies
If you want to avoid using cookies altogether, you can disable cookies in your browser. However, disabling cookies might make it impossible for you to use certain features of the Interface. Your use of the Interface with a browser that is configure to accept cookies constitutes an acceptance of our and third-party cookies.
Third Party Links
The Interface may contain links that lead to other websites, and the Company is not responsible for the privacy practices, content, and/or activities of these linked websites. Nonetheless, we seek to protect the integrity of the Interface and welcome any feedback about these external websites.
Privacy Policies From Other Websites